CHI Mercy Health is required by law to maintain the privacy of your health information, to provide you with a notice of our legal duties and privacy practices, and to follow the information practices that are described in our Notice of Privacy Practices. You have the right to receive a copy of your health information that we maintain, with some limited exceptions. You have the right to receive a copy of your health information in a format you prefer (e.g., paper, email, CD). You have the right to request that your health information to be sent to any person or entity. CHI Mercy Health gives you, or your authorized representatives, two options for accessing your CHI Mercy Health medical records: For medical use, there is no fee if records are to be sent directly to a doctor or other healthcare provider for the purpose of continuing care. For copies for patients or their representatives, there will be a reasonable, cost-based fee. For copies or other uses, the current rates set by Oregon state law may apply as follows for Hospital Medical Records. CIOX Health is the approved release of information vendor for Mercy Medical Center. We will make records available in a timely fashion not to exceed 15 working days. If we're not able to make records available at the time of request, we will inform you of the status of your medical records and produce your medical record within 21 days from the receipt of the request. If the information requested does not exist or cannot be found you will be notified within 15 working days. Medical records usually are mailed. If records are picked up, a valid photo ID must be presented. If someone other than the patient picks up records, this must be specified on the Authorization for Disclosure form. The person picking up must show a valid photo ID. You can request copies of your imaging films/CD’s (X-rays, MRI scans, CT scans, mammograms) by contacting the CHI Mercy Radiology or Imaging Center where you had service. Copies of digital images are available on CD. There is no charge if you are requesting that digital images be sent directly to a physician for your ongoing care. Charges may vary for personal copies. Ask about charges when you call to request a copy. How to request radiology images: We will mail them to you once you’ve completed a Release of Information form. Patient Request to Amend a Designated Record Set You may write a letter or complete this form to request a correction to your Protected Health Information which was originated or created by a physician.
Patient Portal
Starting the process for a request for Medical Records
Cost
Processing your request
Getting copies of radiology images
Amendment request